Terms of Service

These are our terms and conditions of sale, this applies to any transaction you enter into with us - so, please read carefully.
When you book a film screening or event at Leigh Film Factory, all sales are considered final and you are agreeing to the following terms and conditions.

Please bear in mind that there may occassionally be queues at our ticket booth for busy screenings and events. To ensure you do not miss any part of a film or event we advise you arrive in good time to collect your ticket(s) and find your seats. Book through our website to avoid queueing at the ticket booth.

Latecomers will be admitted at the discretion of the events manager.

It is your responsibility to ensure you have purchased the correct ticket(s). Please contact us as soon as possible and in advance of the event if you believe an error has been made, otherwise it may not be possible to correct.

In accordance with our licensing agreements, all our films are classified based on the British Board of Film Classification (BBFC) guidelines.

We may request sight of a valid form of ID as proof of age for any screening or event & will refuse entry to any customer who is unable to provide ID when asked.

Valid proof for any tickets purchased at concessionary rate must be presented at the cinema before entering the screening/event or collecting tickets from the ticket booth. We reserve the right to charge the full price of admission or refuse entry.

We reserve the right to refuse any ticket holder entry to (and/or eject such person from) a screening or event without issuing a refund.

Leigh Film Factory sells gift vouchers to film screenings. The gift vouchers can be purchased online via a link from our website or social media channels and the gift vouchers will be supplied to you in a PDF document attachment, sent to the email address submitted during the purchase process.

When using a gift voucher to purchase a ticket for a screening on our online box office, you must submit the relevant code from the gift voucher when asked by the Ticketsource website at the time of booking. Alternatively, you can purchase a ticket with a gift voucher in person by presenting it at our physical box office at the time of payment.

Our gift vouchers have no monetary value. Our gift vouchers can only be used for the purchase of film tickets.

We will always endeavour to ensure that screenings and events take place in accordance with the advertised programme, and provide notice in the event of any advance changes or cancellations. However, we reserve the right to cancel a screening or event, and substitute with an alternative programme, or vary the timings if forced to do so by circumstances beyond our control.

We regret that no refunds can be given under any circumstances, except where a screening or event is cancelled or its timing changed substantially, Leigh Film Factory’s liability will be restricted at our discretion, to the refund of the cost of the ticket(s) purchased, or to provide replacement tickets of similar value to an alternative screening at the cinema

Leigh Film Factory reserves the right to request all visitors to leave the venue at any point on reasonable grounds (including but not limited to health and safety concerns, aggressive behaviour, or if we believe other customers’ security or enjoyment is at risk). Ticket holders agree to adhere to any safety announcements and venue regulations.

All ticket prices and discounts are subject to availability, and can be changed and/or withdrawn without prior notice, and do not apply to tickets that have already been purchased. Leigh Film Factory reserves the right to introduce special offers or any price changes without prior notice.

Unauthorised use of recording equipment of any kind (including mobile phones and tablets) is not permitted in the auditorium.

Mobile phones, pagers, alarms or other noise-making items must be switched off or turned to silent mode before the start of a film screening or event.

If we deem behaviour to be unacceptable, we reserve the right to refuse any ticket holder admission to (and/or eject such person from) a screening or event without issuing a refund.

All visitors to the venue must agree to treat all our staff and fellow customers with respect and courtesy.

We reserve the right to demand a customer leaves the building without issuing a refund.

We reserve the right to refuse entry to the building.

By making an online booking you consent to your personal information being stored in accordance with the Data Protection Act 1998.

Leigh Film Factory will take all reasonable steps to ensure the security of data within this process.

Tickets are sold subject to the Data Protection Act 1998 and any subsequent amendments. For more information on this read our Privacy Policy.

Leigh Film Factory reserves the right to update these Terms and Conditions at any time and without prior warning.